In today’s retail environment, companies are constantly trying to gain an edge. Offering a superior customer experience is often the best way, but how can you do that without breaking the bank?
Same day delivery is a fascinating answer to that question.
Customers are quickly becoming accustomed with receiving items when and where they want, making same day delivery one of the best ways to differentiate your business from the competition. If that weren’t reason enough, same day delivery can actually help your business save money.
This works in two ways:
First, traditional local delivery is expensive. Our service allows businesses to plug into dynamic transportation networks with no overhead. Instead of investing in your own delivery routes or paying for post office shipping, our Deliv drivers handle all of your local deliveries––from your store to the customer’s door.
Second, our e-commerce retail partners have seen that offering same day delivery improves their bottom line. Satisfied with the immediacy of their order and the ability to use the product right away, customers are far less likely to price shop and are therefore quicker to make a purchase. With these customer behaviors, same day delivery is leading to increased cart conversions, increased basket sizes and lower rates of return.
Third, it’s no secret that keeping your customers satisfied saves you money. Not offering an expedited delivery option leaves you vulnerable to your customers deciding to take their business elsewhere. A recent study by Internet Retailer found that nearly 20% percent of customers consider delivery time when making a purchasing decision.
With new customer acquisition costing 5-10x more than retaining existing companies, it’s easy to see why keeping your current customers happy is a winning strategy for the future. Our customers have seen these effects firsthand.
“Deliv removed the burden of deliveries with just a few clicks. The delivery windows are very convenient for our customers. The ability to track deliveries is a huge benefit. Deliv has helped us grow our business by saving us time and money while enabling us to offer a better customer experience.” —Hiro U., Owner, Utsuwa Floral Design