Every business in the world is facing an “innovate or die” threat. Software is “eating the world.” Smart mobile devices and new work patterns have given rise to the likes of iTunes, Airbnb and Uber which are shaking up the music, hotel and taxi industries respectively. Yet one industry has stared down customer-centric innovation with almost admirable resistance to change – the logistics industry. More specifically, the delivery industry.
Deliv CEO wrote a piece in Wired explaining why a totally different model is required and outlines the new models that are arriving.
View the full article here.