Month: August 2018

Kay Pharmacy – Driving Loyalty with Free Delivery

Summary Kay Pharmacy has been providing the Grand Rapids, Michigan market with prescriptions, medicine, and outstanding service for nearly 75 years.  Frank Koelzer first opened Kay’s doors in 1945, focusing on convenience and reliability. After beginning to offer delivery of prescriptions 25 years ago, Kay now serves 1.4m people today. Challenge: Kay Pharmacy has continually offered an exceptional customer service,… Read more →

last mile delivery

How to minimize last mile delivery costs

Many consumers don’t realize everything that goes into delivering a purchase that they made online.  You click that buy button and, somewhere hundreds of miles away, your product is selected, wrapped, boxed and taped shut. It’s thrown down a few chutes and across conveyor belts, and prepared for shipping. There’s countless shipping employees and truck drivers and infrastructure, but do… Read more →