It’s time to double down on brand experience

Brands and 3rd party retailers — the companies and stores that curate selections of different brands — originally found Amazon to be a quick and simple fix to opening up an online presence. Amazon’s initial impartiality made the platform an ideal place for upstarts looking to find consumers with high purchase intent. Now that Amazon has gone full steam ahead… Read more →

in home delivery

Holiday Shipping Deadlines 2018

Holiday shipping deadlines can quickly become a point of stress during the holidays. Make sure you’re staying on top of the most important ones! Picture this: You’ve been holiday shopping for weeks, but have only just found the perfect gift for your friend. The only problem? It’s just days before Christmas, the retailer isn’t offering same day delivery, and arrival… Read more →

day delivery

How Same Day Delivery can re-energize your customer experience

2019 has seen a rebirth of interest in brick and mortar retail—but not in the traditional sense. Consumers aren’t abandoning their comfy e-commerce shopping experiences to drudge around local strip malls again, but instead are using a combination of in-store and online experiences to find exactly what they’re looking for. This, as is often talked about on the Deliv blog,… Read more →

How brands are using packaging to create an end-to-end experience

Just a few decades ago, the strategies for CPG companies were simple: Stand out on shelves. Before the dawn of the internet and the subsequent rise of e-commerce, transactions only happened in-store. With long aisles and towering shelves lined with goods, the most surefire way to differentiate a quality product was through the packaging. But today, a customer’s experience with… Read more →

What will pharmacies look like in 10 years?

The pharmacy industry is on the cusp of an existential change. Consumers have been prescribed and been receiving their medication in the same manner for decades, an experience typically plagued by long wait times and inconvenient trips to the local pharmacy. Today, however, consumer-facing businesses won’t survive long without a high quality customer experience, and Rx appears to be on… Read more →

How Urban Botanica accepts 3x more orders by outsourcing delivery

Summary Lisa Berlin-Solberg opened her first flower shop in San Francisco in 2010, where the first Urban Botanica sits nestled in the financial district. After moving out of the city, Lisa opened her second florist studio, Urban Botanica Menlo Park, residing 30 miles South. Operating a flower shop in 2018 has dramatically changed versus ten years ago, as consumers are… Read more →

Kay Pharmacy – Driving Loyalty with Free Delivery

Summary Kay Pharmacy has been providing the Grand Rapids, Michigan market with prescriptions, medicine, and outstanding service for nearly 75 years.  Frank Koelzer first opened Kay’s doors in 1945, focusing on convenience and reliability. After beginning to offer delivery of prescriptions 25 years ago, Kay now serves 1.4m people today. Challenge: Kay Pharmacy has continually offered an exceptional customer service,… Read more →

last mile delivery

How to minimize last mile delivery costs

Many consumers don’t realize everything that goes into delivering a purchase that they made online.  You click that buy button and, somewhere hundreds of miles away, your product is selected, wrapped, boxed and taped shut. It’s thrown down a few chutes and across conveyor belts, and prepared for shipping. There’s countless shipping employees and truck drivers and infrastructure, but do… Read more →