in home delivery

Holiday Shipping Deadlines 2018

Holiday shipping deadlines can quickly become a point of stress during the holidays. Make sure you’re staying on top of the most important ones! Picture this: You’ve been holiday shopping for weeks, but have only just found the perfect gift for your friend. The only problem? It’s just days before Christmas, the retailer isn’t offering same day delivery, and arrival… Read more →

day delivery

How Same Day Delivery can re-energize your customer experience

2018 has seen a rebirth of interest in brick and mortar retail—but not in the traditional sense. Consumers aren’t abandoning their comfy e-commerce shopping experiences to drudge around local strip malls again, but instead are using a combination of in-store and online experiences to find exactly what they’re looking for. This, as is often talked about on the Deliv blog,… Read more →

The revived role of packaging in retail

Just a few decades ago, the strategies for CPG companies were simple: Stand out on shelves. Before the dawn of the internet and the subsequent rise of e-commerce, transactions only happened in-store. With long aisles and towering shelves lined with goods, the most surefire way to differentiate a quality product was through the packaging. But today, a customer’s experience with… Read more →

What will pharmacies look like in 10 years?

The pharmacy industry is on the cusp of an existential change. Consumers have been prescribed and been receiving their medication in the same manner for decades, an experience typically plagued by long wait times and inconvenient trips to the local pharmacy. Today, however, consumer-facing businesses won’t survive long without a high quality customer experience, and Rx appears to be on… Read more →

How Urban Botanica accepts 3x more orders by outsourcing delivery

Summary Lisa Berlin-Solberg opened her first flower shop in San Francisco in 2010, where the first Urban Botanica sits nestled in the financial district. After moving out of the city, Lisa opened her second florist studio, Urban Botanica Menlo Park, residing 30 miles South. Operating a flower shop in 2018 has dramatically changed versus ten years ago, as consumers are… Read more →

Kay Pharmacy – Driving Loyalty with Free Delivery

Summary Kay Pharmacy has been providing the Grand Rapids, Michigan market with prescriptions, medicine, and outstanding service for nearly 75 years.  Frank Koelzer first opened Kay’s doors in 1945, focusing on convenience and reliability. After beginning to offer delivery of prescriptions 25 years ago, Kay now serves 1.4m people today. Challenge: Kay Pharmacy has continually offered an exceptional customer service,… Read more →

last mile delivery

How to minimize last mile delivery costs

Many consumers don’t realize everything that goes into delivering a purchase that they made online.  You click that buy button and, somewhere hundreds of miles away, your product is selected, wrapped, boxed and taped shut. It’s thrown down a few chutes and across conveyor belts, and prepared for shipping. There’s countless shipping employees and truck drivers and infrastructure, but do… Read more →

3 easy steps for businesses to make better video content

Do you want to know the key to a successful business? Standing out. Offering a phenomenal product or service is often not enough; you need to cut through the noise and connect with customers, whether that’s through convenient delivery options or an eye-catching website experience! In today’s digital world, there’s no better way to achieve brand awareness than with video.… Read more →

Walgreens Deliv

5 New Trends in Last Mile Delivery

The past 18 months has been a headline-making year for same day delivery. The underlying logistics of parcel delivery has played an important role in everything from Amazon’s acquisition of Whole Foods to Target’s purchase of Shipt. Billions of dollars are being invested in building out a superior customer-focused service—from online to in-store to direct to consumers. As retailers continue… Read more →